Senior & Disabled Transportation Services

We’re dedicated to ensuring equal access for all users. Read our ADA requirements here to learn more about our accessibility practices.

Transportation Program Policies & Procedures
Fairfield Residents who are age 60+ or who have a disability are welcome to participate in the Fairfield Senior and Disabled Transportation Program. This program is intended and funded for those who DO NOT have any other means of transportation. Residents must complete and sign a Bigelow Center membership form and waiver form prior to riding. Once approved, passengers are registered with the service for one year. If staff determines that transportation is not appropriate, the resident is referred to alternative transportation.

We provide curb-to-curb service. Keep in mind that our transportation program is designed to promote mass transportation as well as meet individual medical appointment needs. Therefore, we ask that passengers be flexible when requesting a specific time.

Buses run Monday through Friday from 8:30 am to 3:30 pm. All appointments must conclude by 2:00 pm. Rides are provided for those traveling in Fairfield, which includes to and from the Bigelow Center, medical appointments and grocery shopping.

The driver’s instructions must be followed at all times. Your safety and the safety of our drivers is our utmost concern. Donations are gratefully accepted. Tipping of drivers is not allowed.

COST
Rides to the Bigelow Center for activities or meals and rides for shopping, are a suggested donation of $1 per trip. Riders use a 10-ride punch card for the suggested donation of $10 and are available from the Dispatch/Scheduler at the Bigelow Center. For those shoppers that do not come to the Bigelow Center, punch cards are available from the drivers.

BOARDING ASSISTANCE
Drivers shall position the bus to make boarding as easy as possible for everyone. Riders must be capable of entering and exiting the vehicle using the bus steps with handrails or with the assistance of a home health aide/companion. Riders may bring home health aides/companions with them on the bus free of charge. Riders who utilize a wheelchair receive assistance to enter the lift and are secured by the driver. After entering the vehicle, the driver secures all wheelchairs. For those riders who utilize a walker, the drivers take the walker on and off the bus for you. Riders utilizing a walker or those that do not have a mobility device who may need to use the lift, should inform the Dispatch when scheduling. Drivers are not permitted to bring riders into their appointments or their homes. Riders with disabilities shall be allowed adequate time to board or disembark a vehicle.

RESERVATIONS REQUIRED
Please schedule your rides as far in advance as possible - medical appointments at least one week in advance; all other rides at least two days in advance. All rides are on a first reserved, first served basis. Please notify the dispatch/scheduler if an aide or companion will be riding with you. 

Please be ready before your scheduled pickup time. When making reservation, dispatcher will give an approximate time for pick up. Depending on number of riders and the route, you may have to wait to be picked up from your appointment.

BIGELOW CENTER FIXED ROUTES
Rides to the Bigelow Center and the nutrition program are provided Monday to Friday with pick-up times approximately at 9:00 am and 10:00 am and return rides at 12:15 pm and 2:15 pm.

MEDICAL APPOINTMENTS
Riders who require assistance must be accompanied by an aide/companion. Please notify the dispatch/scheduler if an aide or companion will be riding with you. Rides to Fairfield medical appointments are available between 9:30 am – 1:30 pm. All appointments must conclude by 2:00 pm. We do not provide rides to/from medical procedures, treatments, short stays, surgeries, hospital stays or nursing homes. Rides to physical therapy are available in Fairfield only.

DIAL-A-RIDE
Dial-A-Ride supplements Fairfield transportation, GBT fixed bus routes and ADA services. Rides to doctor appointments in Fairfield, parts of Bridgeport and parts of Trumbull are serviced by Dial-A-Ride program. This also includes rides to the West Haven VA. Riders must be ready for pick-up 1 hour prior to appointment time and must provide time for return ride. Service is available 7 days a week from 6:00 am to 10:00 pm. All rides are coordinated by the Dispatch/Scheduler and need to be scheduled as far in advance as possible. Wednesday at 10am is the cut off to request GBT transportation for the following week. Call Social Services for Dial-A-Ride information at 203-256-3170. 

SHOPPING
We provide weekly service to Stop & Shop and Shop Rite on a set schedule. Shoppers are limited to three bags per trip due to safety concerns. Bags should not be heavily packed. The driver will put the bags on the bus for you and bring them to the front of your home/building.

PERSONAL CONDUCT
Inappropriate language and behavior will not to be tolerated and will result in terminating your participation in the transportation program.

As a reminder, this is public transportation, not an Uber, limo or taxi service! Although we make our best attempt to accommodate your schedule there may be times when you need to be flexible with our pickup and drop off times. We ask for your patience with any delays or changes that may occur.